At Zuriey, we are committed to providing a seamless and rewarding learning experience for our users, instructors, and organizations. Our refund policy is designed to ensure fairness and transparency for all parties involved. Please take a moment to familiarize yourself with the details outlined below.
We understand that circumstances may change, and as such, customers are eligible for a full refund within 3 days of the original purchase date for courses that have not been accessed or completed.
This refund window gives learners the opportunity to explore the course content and decide if it meets their learning needs.
Requests for refunds beyond the 3-day period will not be entertained to maintain the integrity of the platform.
SCORM downloadable courses are a unique offering on Zuriey, providing a different learning experience for our users.
Once a SCORM course has been purchased and downloaded, refunds will not be processed. This policy is in place to protect the intellectual property rights of our instructors and organizations.
Customers are advised to review course descriptions and compatibility requirements before making a purchase.
Zuriey values the contributions of our instructors and organizations in creating and sharing valuable learning content on our platform.
Instructors and organizations play a vital role in the success of our platform, and we prioritize their partnership and support.
To maintain a sustainable ecosystem, it is essential to respect the efforts and intellectual property of our content creators.
Some courses on Zuriey may be offered in partnership with organizations or institutions outside of our platform.
In such cases, refund policies may be subject to the terms and conditions set by the partnering entity.
Customers will be informed of any variations in refund policies for partnered courses at the time of purchase.
Refund requests can be initiated by contacting our dedicated customer support team via email or phone.
Refunds will be processed to the original payment method used for the purchase within a reasonable timeframe.
Customers are advised to allow for processing time and verify the refund amount once it reflects in their account.
In the event of technical issues with downloadable courses, customers are encouraged to reach out to our technical support team for assistance.
Our team is committed to resolving any technical challenges promptly to ensure a smooth learning experience for our users.
Feedback and Improvement:
Zuriey welcomes feedback from learners, instructors, and organizations to enhance the overall quality of our platform.
Your feedback is invaluable in helping us improve our services and address any issues that arise.
We are dedicated to fostering a collaborative and supportive learning environment for all stakeholders.
Policy Updates:
Zuriey reserves the right to update or modify the refund policy as necessary to align with the evolving needs of our platform and community.
Any changes to the refund policy will be communicated to users in a timely manner to ensure transparency and clarity.
If you have any questions or require further clarification regarding our refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your experience on Zuriey is enriching and fulfilling.
Thank you for being part of our learning community at Zuriey!